About Us


We are a family run Solicitors firm based in Blackpool, Lancaster and the wider Lancashire area.

Chris and Mathew Berry are experienced solicitors within the Private Client and Property sectors.
We offer a friendly, personal and professional service to individuals, families and businesses
across across England & Wales in the following sectors:

⦁ Wills, Trusts & Estate Planning
⦁ Probate & Estate Administration
⦁ Contested Wills & Inheritance Disputes
⦁ Lasting Powers of Attorney (LPA's)
⦁ Court of Protection
⦁ Care & Top up Fees
⦁ Conveyancing & Residential Property Matters
⦁ Relationship agreements
⦁ Charities

Please feel free to contact us about your matter and we will be happy to discuss this with you.

Memberships:
⦁ Solicitors Regulation Authority (SRA)
⦁ The Law Society. 
⦁ Mathew Berry - Accredited member of The Association of Lifetime Lawyers.
 

Our Services


Wills, Trusts and Estate Planning - Including Care Fees and Inheritance Tax Planning:
At Berrys Solicitors, we understand that planning for the future and protecting your loved ones are among your top priorities. That's why we specialise in Wills, trusts, and estate planning, providing comprehensive and personalised services to clients throughout the North West of England and further afield.

Why make a Will?

Making your Will is a critical step in ensuring that your assets and possessions are distributed according to your wishes after you're gone. A Will is a legal document that allows you to specify who will inherit your assets, appoint guardians for your children, and even outline your funeral arrangements. Without a valid Will in place, the distribution of your estate will be subject to the laws of intestacy, which may not align with your wishes.

There are several important reasons why making your will is essential. First and foremost, it provides peace of mind, knowing that your affairs are in order and that your loved ones will be taken care of. By clearly specifying your intentions, you can help prevent family disputes and ensure that your assets are distributed according to your wishes. This can bring a sense of comfort during difficult times, relieving your loved ones of the burden of making difficult decisions on your behalf.

Estate planning:
Another critical aspect of wills, trusts, and estate planning is effective tax management. Our experienced solicitors can guide you through the complex landscape of inheritance tax, helping you understand the available options for reducing potential tax liabilities. By implementing strategic estate planning measures, you can maximize the value of your estate and provide more for your chosen beneficiaries.
Furthermore, estate planning allows you to plan for the future and make provisions for unforeseen circumstances. You can appoint trusted individuals to act as executors of your will, ensuring that your wishes are carried out efficiently and responsibly. Additionally, you can establish trusts to protect assets, provide for vulnerable beneficiaries, and even support charitable causes that are close to your heart.

Care Fees:
Additionally, one important aspect to consider in estate planning is the potential impact of care fees. As we age, the need for long-term care becomes a reality for many individuals. Unfortunately, the cost of care can be substantial and may significantly impact the value of your estate. Through proactive estate planning, our experienced solicitors can help you navigate this complex issue and protect your assets from being depleted by care fees.

Start the conversation with Berrys Solicitors:
At Berrys Solicitors, our dedicated team of solicitors specialise in creating comprehensive estate plans tailored to your unique circumstances. We take the time to understand your specific goals and concerns, offering personalised advice and guidance to ensure that your wishes are accurately reflected in your will. We stay updated on the latest legal developments and tax regulations, ensuring that your estate plan is effective and aligned with your objectives.

Planning for the future is not solely about safeguarding your assets but also about preserving your legacy. It's about ensuring that your loved ones are provided for, minimizing the burden on them during an already challenging time, and leaving a lasting impact on the causes that matter most to you. Our team is here to support you throughout the entire process, providing guidance, expertise, and compassion every step of the way.

Take control of your future and protect your loved ones by making your will and engaging in comprehensive estate planning.

Contact us to schedule an appointment with one of our solicitors. Together, we will create an estate plan that reflects your wishes and secures the future of your loved ones.

Email - info@berrys-solicitors.co.uk Phone - 01253 620022
Post - 247 Church Street, Blackpool, Lancashire, FY1 3PB   

At Berrys Solicitors, we understand that the loss of a loved one can be an emotionally challenging time, and dealing with the legal aspects of their estate can feel overwhelming. Our dedicated team specialises in probate and estate administration, providing compassionate and comprehensive services to guide you through this complex process.

As a brief outline, the probate and estate administration involves; managing the affairs of a deceased person, adhering to the legal requirements of the probate process, fully accounting the estate assets and liabilities for probate and Inheritance tax purposes, calculating and reducing any Inheritance tax that may be due, apply for a Grant of Probate or Letters of Administration, providing full estate accounts and ensuring that the deceased's assets are distributed in accordance with their wishes. 

Our experienced solicitors have in-depth knowledge of probate law and can assist you with every aspect of the probate process and wider legal issues that may arise. 

Grant of Probate (Where there is a Will):
Applying for the Grant of Probate is a crucial step in administering an estate. This legal document grants the executor(s) the authority to manage the deceased's assets, pay any outstanding debts, and distribute the remaining assets to the beneficiaries. Our team can navigate the probate application process on your behalf, ensuring that all necessary paperwork is completed accurately and efficiently.

Letters of Administration (Where there is no Will):
In cases where there is no valid will in place, the deceased's estate is considered intestate. Dealing with intestacy matters requires obtaining Letters of Administration, which grant the legal authority to administer the estate. Our solicitors can guide you through this process, ensuring that the estate is distributed in accordance with the laws of intestacy.

The Estate Administration process:
Executors have significant legal duties and responsibilities when administering an estate. We provide guidance and support to executors, helping them understand their obligations and ensuring that they fulfill their duties accurately and in compliance with the law. Our team is readily available to answer any questions and address any concerns throughout the estate administration process.

Estates subject to inheritance tax require careful consideration and planning. We can assist you in assessing the potential inheritance tax liability, advising on available exemptions and reliefs, and taking steps to minimize the tax burden on the estate. Our goal is to maximize the value of the estate for the beneficiaries while ensuring compliance with tax and probate regulations.

During the estate administration process, unforeseen issues and challenges may arise. Our experienced solicitors anticipate and resolve problems to ensure that the estate is dealt with sensitively and efficiently. We understand the importance of clear communication and transparency, providing regular updates and guidance to keep you informed and involved in the process.

At Berrys Solicitors, we approach probate and estate administration with compassion, professionalism, and attention to detail. We understand the sensitivity of the matter and strive to alleviate the burden on you during this difficult time. Our goal is to handle the legal complexities of the estate, allowing you to focus on grieving and supporting your loved ones.

If you require assistance with probate and estate administration, please do not hesitate to contact us. Our knowledgeable solicitors are here to guide you through the process, providing expertise, empathy, and support at every step.

Our likely costs for this service are outlined in the this document

Contact us to schedule an appointment with one of our solicitors.

Email - info@berrys-solicitors.co.uk
Phone - 01253 620022
Post - 247 Church Street, Blackpool, Lancashire, FY1 3PB   

At Berrys Solicitors, we understand that disputes over wills and inheritances can be highly emotional, difficult to navigate and in some instances highly complex. Our experienced solicitors specialise in contested wills and inheritance disputes, providing expert guidance and representation to clients.

Disputes of this nature can arise for various reasons; One common scenario is challenging the validity of a will. If you believe that at the time of making the will, the Will was not executed properly, the deceased lacked the mental capacity, the Testator has a lack of understanding at the time of creating the will or was unduly influenced while making their Will. We have extensive experience in handling cases involving contested wills, ensuring that your concerns are heard, and your rights are protected.

Inadequate or unfair financial provision made by the deceased can also give rise to inheritance disputes. If you believe that you have not received your fair share or reasonable provision from the estate, we can help you explore your options. We understand the importance of preserving family relationships while asserting your rights, and we strive to find amicable resolutions whenever possible.

What sets us apart is the quality and experience we bring to this specialised area of law. Our solicitors have a deep understanding of the complexities surrounding contested wills and inheritance disputes. With our expertise and strategic approach, we can assess the merits of your case, develop a robust legal strategy, and fight for your rights.

When it comes to protecting your rights and interests in contested wills and inheritance disputes, trust our dedicated team at Berrys Solicitors. Our goal is to help you navigate the complexities of the legal system and achieve a fair resolution, ensuring that your loved one's final wishes are honored and your rights are upheld.

If you find yourself involved in a contested will or inheritance dispute, don't hesitate to contact us. Our experienced solicitors are here to provide you with the guidance and representation you need during this challenging time.

Contact us to schedule an appointment with one of our solicitors.

Email - info@berrys-solicitors.co.uk
Phone – 01253 620022
Post – 247 Church Street, Blackpool, Lancashire, FY1 3PB   

At Berrys Solicitors, we understand that planning for the future and protecting your interests is a top priority. Lasting Powers of Attorney (LPA's) are powerful legal instruments that allow you to appoint trusted individuals to make important decisions on your behalf should you become unable to do so.

What are Lasting Powers of Attorney (LPA's)?
Lasting Powers of Attorney are legally binding documents that empower one or more individuals, known as attorneys, to make decisions on your behalf in the event that you lose mental capacity or become unable to make important choices independently. These decisions can relate to two key areas:

Health and Welfare LPA:
A Health and Welfare LPA grants your chosen attorney(s) the authority to make decisions concerning your medical treatment, daily care, and living arrangements. This type of LPA ensures that your preferences and values regarding healthcare and personal well-being are respected, even when you are unable to communicate them.

Property and Financial Affairs LPA:
A Property and Financial Affairs LPA gives your designated attorney(s) the power to manage your financial matters, including handling your bank accounts, managing property transactions, and dealing with bill payments. This type of LPA ensures that your finances and assets are managed responsibly, protecting your interests and ensuring financial stability.

Why Should You Take Out Lasting Powers of Attorney?
Creating Lasting Powers of Attorney is a critical aspect of comprehensive estate planning. Life is unpredictable, and unforeseen circumstances such as illness or accidents can occur. By proactively appointing trusted attorneys, you retain control over who will make decisions on your behalf, ensuring that your wishes are respected and your best interests are protected.

Appointing an Attorney to deal with your affairs is a very important decision. Your appointed person needs to be able to understand your wishes and navigate the complexities of the duties and legal responsibilities to be undertaken.

At Berrys Solicitors we are happy to provide such service of undertaking duties of an Attorney. Equally we are happy to be appointed to help and advise a person of your choice to fulfil such duties.
Without LPA's in place, family members may face significant challenges and delays in managing your affairs if you lose mental capacity. This can result in added stress and financial burdens during an already difficult time. By having LPA's, you can help avoid potential family disputes and ensure a smooth transition of decision-making authority.

LPA's also play a crucial role in safeguarding vulnerable individuals, such as the elderly or those with certain medical conditions. They provide a protective framework that ensures the person's interests are represented and cared for according to their preferences and requirements.

How We Can Help You:
At Berrys Solicitors, our experienced solicitors are dedicated to guiding you through the process of creating Lasting Powers of Attorney tailored to your unique needs. We understand the importance of providing personalized advice, taking the time to understand your preferences, concerns, and specific circumstances.

Our team will explain the legal implications of the LPA's and the responsibilities of the appointed attorneys, ensuring that you are fully informed and confident in your decisions. We handle all necessary paperwork and formalities on your behalf, making the process efficient and stress-free.

We take pride in our expertise in private client and property law, and our commitment to serving clients nationwide. By engaging our services, you can rest assured that your LPA's will accurately reflect your wishes, protecting your interests and securing your future.

Contact us to schedule an appointment with one of our solicitors.
Email - info@berrys-solicitors.co.uk
Phone - 01253 620022
Post - 247 Church Street, Blackpool, Lancashire, FY1 3PB   

At Berrys Solicitors, we understand the critical importance of safeguarding your interests or through a Lasting Power of Attorney (LPA).

Unfortunately, attorneys sometimes misuse their powers, leading to financial abuse or mismanagement. Common issues include unauthorised spending, failure to act in the donor's best interests and neglecting the donor's welfare. Our experienced solicitors are here to provide expert legal advice and representation to address any concerns of LPA abuse. We offer comprehensive support, including reviewing LPA arrangements, investigating allegations, and taking appropriate legal action to protect your rights and assets. 

Contact us to schedule an appointment with one of our solicitors.
Email - info@berrys-solicitors.co.uk
Phone - 01253 620022
Post - 247 Church Street, Blackpool, Lancashire, FY1 3PB

At Berrys Solicitors, we specialise in Court of Protection matters and offer compassionate guidance and support for clients facing complex decisions related to the care and welfare of vulnerable adults.

What is the Court of Protection?

The Court of Protection is a specialist court in England and Wales that handles matters involving individuals who lack the mental capacity to make their own decisions. This court is responsible for making decisions on behalf of those who are deemed mentally incapacitated, particularly in areas concerning personal welfare, medical treatment, and property and financial affairs. The court's primary objective is to ensure that the best interests of the person lacking capacity are protected and upheld.

Why might a Court of Protection application be required?
A Court of Protection application may be necessary in various situations involving vulnerable adults, including:
Mental Incapacity: When an individual loses the mental capacity to make decisions due to age, illness, or injury, the court may need to appoint a deputy or make decisions on their behalf.
Disputed Decision-making: In situations where there are disagreements or conflicts regarding the best interests of the individual lacking capacity, the court can step in to make decisions impartially.
Financial Management: The court may be involved in managing the finances and assets of a person lacking capacity to ensure their assets are protected and appropriately managed.
Welfare Decisions: The court can make decisions regarding medical treatment, living arrangements, and other personal welfare matters on behalf of the individual.

How Berrys Solicitors can help in such circumstances:
Navigating the complexities of the Court of Protection requires expert legal knowledge and compassionate support. At Berrys Solicitors, our experienced solicitors are well-versed in Court of Protection matters and understand the sensitivity and gravity of such cases.

Expert Guidance: Our solicitors will guide you through the Court of Protection process, explaining each step clearly and ensuring that you understand your rights and responsibilities.
Deputyship Applications: If you wish to become a deputy to manage the affairs of a loved one who lacks capacity, our team will assist you in preparing and submitting the necessary deputyship application.
Best Interests Decisions: In cases where difficult decisions must be made, we will act on your behalf to advocate for the best interests of the vulnerable adult, taking into consideration their wishes, feelings, beliefs, and values.
Resolving Disputes: If disputes arise among family members or other involved parties, we will work diligently to find amicable solutions and ensure that the vulnerable adult's wellbeing is the top priority.
Financial Management: Our solicitors can help manage the financial affairs of the individual lacking capacity, ensuring that their assets are protected and utilised for their benefit.
Welfare Decisions: We provide legal support in making welfare decisions, always striving to act in the best interests of the vulnerable adult.

Appointing a Deputy to deal with your affairs is a very important decision.

Your appointed person needs to be able to understand your wishes & navigate the complexities of the duties and legal responsibilities to be undertaken.

At Berrys Solicitors we are happy to provide such service of undertaking duties of a Deputy. Equally we are happy to be appointed to help and advise a person of your choice to fulfill such duties.

If you require assistance with Court of Protection matters or care of adults, do not hesitate to contact us. Our experienced solicitors are here to provide expert guidance and compassionate care, ensuring that the best interests of the vulnerable adult are protected, and their welfare is secured.

Contact us to schedule an appointment with one of our solicitors.
Email - info@berrys-solicitors.co.uk
Phone - 01253 620022
Post - 247 Church Street, Blackpool, Lancashire, FY1 3PB   

Care Act 2014 & Top Up Fees: Assessment of Needs

The provision of care for those in need may often feel to be complex and bewildering not only for the person involved but also their family.

The implementation of the Care Act 2014 has brought in great changes which have impacted on such matters.

The Care Act 2014 makes clear that both adults and carers should be assessed on the appearance of need and regardless of what the local authority thinks is the level of their need and regardless of their financial resources.

If you have concerns that a person’s needs are not being adequately addressed then you may wish to take our professional advice.

Equally you may be concerned by the demands to pay Top Up payments and whether it is right in the circumstances to seek such payments from the individual. Again you may wish to take our professional advice on this issue.

Contact us to schedule an appointment with one of our solicitors.
Email - info@berrys-solicitors.co.uk
Phone - 01253 620022
Post - 247 Church Street, Blackpool, Lancashire, FY1 3PB   

At Berrys Solicitors, our family-run solicitors specialise in private client and property law in the North West of England. With our in-depth expertise and personalised approach, we are dedicated to providing exceptional conveyancing services for all sale and purchase matters, guiding our clients seamlessly through the entire conveyancing process.

We ensure that you are assigned a Solicitor for your property matter who, should you have any queries, you will be able to directly contact throughout the duration of your matter. We are a small family firm and prioritise keeping our clients updated with their matter and ensuring that the process is as smooth as possible.

Sale and Purchase Matters:
Whether you are buying your dream home or selling a property, our team is here to support you every step of the way. We understand that property transactions can be both exciting and stressful, and our priority is to make the process as smooth and efficient as possible. Our solicitors have extensive experience in handling all aspects of residential property sales and purchases, ensuring that your interests are protected and deadlines are met.

Other Property Matters:
In addition to sale and purchase matters, we offer a comprehensive range of property-related services to address various client needs. Our team is well-versed in handling diverse property matters, such as:

Re-mortgages and Further Advances:
If you are considering re-mortgaging your property or seeking further advances, our solicitors can facilitate the process. We work closely with lenders and financial institutions to ensure a seamless transition, providing efficient and thorough legal representation.

Equity Release:
For those looking to unlock the value of their property for additional financial support, we offer guidance and advice on equity release schemes. Our team will explain the implications of equity release and assist you in making informed decisions that align with your longterm goals.

Transfers of Equity:
In cases where property ownership needs to be transferred between parties, such as during a divorce or a change in co-ownership arrangements, we can handle the transfer of equity smoothly and with precision.

Shared Ownership:
Navigating shared ownership arrangements can be complex, but with our expertise, you can navigate the process confidently. We will explain the terms and conditions of shared ownership, ensuring that your interests are protected throughout the transaction.

Declarations of Trust:
A declaration of trust can be valuable in clarifying ownership percentages and rights within a property. We can assist in drafting and formalizing declarations of trust to protect your investment.

Leasehold Properties:
For clients involved in leasehold properties, our team can provide comprehensive advice on lease terms, lease extensions, and other leasehold-related matters.

Landlord and Tenant Matters:
Additionally, we offer support to both landlords and tenants in addressing their respective rights and obligations.

If you require assistance with conveyancing or any other residential property matter, please do not hesitate to contact us. Our dedicated team is here to offer expert guidance and support throughout the entire process, providing you with peace of mind and confidence in your property transactions.

Contact us to schedule an appointment with one of our solicitors.
Email - info@berrys-solicitors.co.uk
Phone - 01253 620022
Post - 247 Church Street, Blackpool, Lancashire, FY1 3PB



At Berrys Solicitors, we understand that relationships are an essential part of life, and protecting your interests and assets within those relationships is of paramount importance.

What are Relationship Agreements?
Relationship Agreements, also known as Cohabitation Agreements or Living Together Agreements, are legal contracts entered into by couples who are living together or planning to live together. These agreements aim to establish clear guidelines and expectations regarding various aspects of the relationship, including financial matters, property rights, and living arrangements.

Why Consider a Relationship Agreement?
Entering into a Relationship Agreement is a proactive step that allows couples to protect their interests and clarify their rights and responsibilities within the relationship. While cohabiting couples have legal rights in certain situations. A Relationship Agreement provides a legal framework that offers additional protection and peace of mind.

Some of the key reasons why you might consider a Relationship Agreement include:

Clarity and Communication: A Relationship Agreement encourages open and honest communication between partners, allowing them to discuss financial matters, property ownership, and other important aspects of their life together.
Protection of Assets: By clearly defining each partner's assets and contributions, a Relationship Agreement can help safeguard individual assets and avoid potential disputes in the future.
Property Rights: The agreement can specify how property is owned and managed, including whether assets are held jointly or separately.
Financial Arrangements: Couples can outline their financial arrangements, including how living expenses will be shared and how debts will be managed.
Decision-Making: The agreement can address decision-making processes within the relationship, particularly in the event of a separation.

At Berrys Solicitors, we take a personal and tailored approach to creating Relationship Agreements that meet the unique needs of each couple. Our experienced solicitors will take the time to understand your specific circumstances, goals, and concerns, providing expert advice and guidance throughout the process.

Contact us to schedule an appointment with one of our solicitors.
Email - info@berrys-solicitors.co.uk
Phone - 01253 620022
Post - 247 Church Street, Blackpool, Lancashire, FY1 3PB

At Berrys Solicitors, we take pride in supporting charitable organizations in the North West of England and Nationally with expert legal guidance in charity law. Our team understands the unique challenges and opportunities faced by charities, and we are dedicated to providing tailored solutions to help them achieve their missions and make a positive impact in their communities.

Charity law encompasses the legal framework that governs charitable organizations. It involves a set of rules and regulations that charities must adhere to in order to maintain their charitable status and operate lawfully. Charity law covers various aspects, including charity formation, registration, governance, compliance, fundraising, and more.

How We Can Help your Charity:
We offer comprehensive legal support to charities, helping them navigate the complexities of charity law and ensuring their continued success in fulfilling their charitable purposes. Here are some of the ways we can assist charitable organisations:

• Charity Formation and Registration
• Advice on Governance and Compliance
• Fundraising and Regulatory Compliance
• Trustees' Duties and Responsibilities
• Charity Merger and Restructuring

At Berrys Solicitors, we can advise charities on the most suitable type of charity registration based on your specific goals and needs, ensuring that you choose a structure that aligns with your objectives and provides the necessary legal protection.

Contact us to schedule an appointment with one of our solicitors.
Email - info@berrys-solicitors.co.uk
Phone - 01253 620022
Post - 247 Church Street, Blackpool, Lancashire, FY1 3PB   

Our Team
Chris Berry

Solicitor
(BA Hons)

Chris Berry is a solicitor with over 30 years of experience in private and property client matters.
Chris specialises in dealing with Court of Protection work, Wills & Probate and Lasting Powers of Attorney.
Chris is a member of the Private Client section of the Law Society and a local panel member for the local authority and Court of Protection sector.
chris.berry@berrys-solicitors.co.uk 

Mathew Berry

Associate Solicitor 
(BSc LLM)
Mathew Berry is a solicitor with over 5 years of experience within the private client and property sector. Mathew is also an accredited member of The Association of Lifetime Lawyers one of the most qualified lawyer groups in the country when it comes to advising older and vulnerable people who may need extra help and support.
Mathew originally studied Petroleum Geology at the University of Aberdeen. After graduating in 2017 with a 2:1 and an academic prize, Mathew decided to trade in the rocks and the North Sea breeze to pursue a career in law. He completed the Graduate Diploma in Law followed by a Masters in Legal Practice at the University of Central Lancashire, in which he achieved a Distinction and entered the Dean’s list for outstanding performance. After completing his training to be a Solicitor in Lancaster, Mathew joined Berrys Solicitors where he specialises in all Private client and Property matters within Blackpool, Lancaster and the wider Lancashire area.
Outside of work, Mathew enjoys escaping to the Lake District and watching his football team, Blackpool FC.
mathew.berry@berrys-solicitors.co.uk

Tom Cox
Paralegal
(LLB LLM)

Tom Cox is a Paralegal within our team here at Berrys Solicitors, assisting Chris and Mathew with their matters. Tom originally studied Law at the University of Central Lancashire, graduating in 2021 with an Upper Class 2:1. Tom went on to study a Masters of Laws in Legal Practice, again at the University of Central Lancashire, from which he graduated in 2024.
Tom assists Chris with Private Client, Court of Protection matters, Wills & Probate and Lasting Powers of Attorney. Tom also assists Mathew in all Private Client and Property matters.
Outside of work, Tom enjoys frequenting the gym and is an avid petrol head who enjoys tinkering with his car(s). Tom also has a keen eye for technology with this being a hobby of his for many years.

Winston
Head of Client Meeting and Greeting

Winston is head of meeting and greeting clients which he takes very seriously and often with a wag of his tail. 
In his free time, Winston likes to go on lots of walks and scoff lots of treats. 

Sophie
Head of Office Security

Sophie is our dedicated head of office security and will observe the comings and goings in the office with a keen (but distant!) eye. 

Contact us

Phone

01253 620022

Address

Berrys Solicitors
247 Church Street
Blackpool
FY1 3PB

Contact Hours


9:00am to 5:00pm
Monday to Friday

Newsletters & Articles

Our Full Complaints Policy

We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve
our standards.

Our Complaints Procedure

If you are our Client and have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it
within this time you may contact to the Legal Ombudsman.

What will happen next?

Within three working days of receiving your complaint:

We will pass your complaint to Christopher Berry, who will record your complaint in our Central Register and open a separate file for your complaint.

Mr Berry will send you a letter acknowledging your complaint, enclosing a copy of this procedure. If necessary, he will request clarification of any aspects of
the complaint.

We will then start to investigate your complaint. This will normally involve the following steps:-

Mr Berry will ask the member of staff who acted for you to comment on your complaint within seven working days.

Mr Berry will then examine the complaint on receiving the members of staff’s comments and will review the information on your matter file. This will take up to
a further seven working days from receiving all the available information.

Mr Berry will send you a detailed reply to your complaint. This will include his suggestions for resolving the matter. If necessary, and appropriate, he
will invite you to a meeting to discuss, and hopefully resolve, your complaint. He will do this within a further five working days.

If you do not wish to have a meeting, or it is not possible or convenient for you, Mr Berry will discuss the matter with you on the telephone. Within five
working days of any meeting, or telephone call, Mr Berry will write to you to confirm what took place and any solutions he has agreed with you.

At this stage, if you are still not satisfied you can contact us again. We will then arrange to review our decision.

We will let you know the result of the review within five working days at the end of the review. At this time we will write to you, confirming our final position on
your complaint and explaining our reasons.

If you are still not satisfied, you can then contact the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ / enquiries@legalombudsman.org.uk / 0300 555 0333 about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months of the
date of our final response on your complaint but for further information you should contact the Legal Ombudsman directly. We very much hope that this will not be necessary.

Alternative complaints bodies such as ProMediate http://www.promediate.co.uk/ exist which are competent to deal with
complaints about legal services should both you and our firm wish to use such a scheme. We do not however agree to use ProMediate.

In the event that we have to change any of the time scales, we will let you know and explain why this has been necessary.

BERRYS SOLICITORS is a solicitors' firm that is authorised and regulated by the Solicitors Regulation Authority (SRA) and is subject to the Solicitors' Code of Conduct which can be found at http://www.sra.org.uk/code-of-conduct.page

© Copyright 2023 Berrys Solicitors. All Rights Reserved.


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